Tel: 01245 328 805 Mob: 07949 600 966 Email: info@millmarkelectricalsolutions.co.uk

PRIVACY POLICY


This website is operated by Millmark Electrical Solutions Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

  • who we are,

  • how and why we collect, store, use and share personal information,

  • your rights in relation to your personal information, and

  • how to contact us and supervisory authorities in the event that you have a complaint.


Who we are

Millmark Electrical Solutions Ltd ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

The personal information we collect and use

a) Personal information you provide to us

We collect the following personal information that you provide to us:

Name and/or Company Name
Email address
Telephone number

Some examples of when we collect this information include:

When you submit an application for a Quote
When you contact for any other reason


b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.


c) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

For booking purposes; Quality Assurance; Training; Fraud prevention; Compliance


d) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example we may use cookies to monitor and/or collect the following information:

(1) to recognise your computer when you visit our website
(2) to track you as you navigate our website, and to enable the use of the application forms on our website
(3) to improve the website's usability
(4) to analyse the use of our website
(5) in the administration of this website

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.


How we use your personal information

We collect information about our users for the following purposes:

(1) to identify you and manage any accounts you hold with us
(2) to process your quote or book a job
(3) to analyse our customers’ purchasing preferences


Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We will not share you personal information with any other 3rd parties.


Whether personal information has to be provided by you, and if so why

No personal information has to be provided by you to us at any time.


How long your personal information will be kept

We will hold your personal information for the following periods:

Name and address – 6 years to satisfy UK tax law;
Email, telephone number or any other contact details – if you decide not to use our services your details will be deleted straight away. If you do use our services, your contact details will be kept during the period of any work carried out, and until the work is complete and payment settled in full.

These periods are no longer than necessary in each case.


Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

consent

contract

legal obligation


Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.


Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.


Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.


What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances

  • claim compensation for damages caused by our breach of any data protection laws

For further informaiton on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

  • email, call or write to us

  • let us have enough information to identify you

  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

  • let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.


How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.


Changes to the privacy policy

This privacy policy was published on 31/01/2019 and last updated on 31/01/2019.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

By a notice on this website


Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by email (to info@millmarkelectricalsolutions.co.uk), by telephone (to 01245 328 805) or by post (to Millmark Electrical Solutions - 22 Bankside Close, South Woodham Ferrers, CM3 5TT).


 

COOKIE POLICY

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

About cookies

Cookies are small files which are stored on your computer. They are designed to contain a small amount of information specific to a website which is accessible by the web server. The web server can use the information stored in the cookie to tailor your experience on the website by remembering things like preferences. E.g 'Remember me' option when logging in.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on this website

This website uses both persistent and session cookies.

Cookies 1, 2, 3 and 4 below are third-party cookies sent by Google Analytics. Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

(1) __utmb & __utmc (Determines visitor session)
(2) __utma (Identifying unique visitors)
(3) __utmz (Tracking traffic sources)
(4) __utmx (Tracking traffic sources)

How we use cookies

We may use the information we obtain from your use of our cookies for the following purposes:

(1) to recognise your computer when you visit our website
(2) to track you as you navigate our website, and to enable the use of the "contact us" page or interactive pages on our website
(3) to improve the website's usability
(4) to analyse the use of our website
(5) in the administration of this website

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

(1) in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector

(2) in Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box.

Deleting cookies

You can also delete cookies already stored on your computer:

(1) in Internet Explorer, you must manually delete cookie files;
(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.

Obviously, doing this may have a negative impact on the usability of many websites.

Contact us

This website is owned and operated by Millmark Electrical Solutions.

If you have any questions about our cookies or this Cookies Policy, please contact us by email (to info@millmarkelectricalsolutions.co.uk), by telephone (to 01245 328 805) or by post (to Millmark Electrical Solutions - 22 Bankside Close, South Woodham Ferrers, CM3 5TT).




If you need an Electrical Contractor get in touch with us. A friendly and personal service is guaranteed.

Call Alan on 07949600966 or 01245328805

Email info@millmarkelectricalsolutions.co.uk

Visit our Facebook page www.Facebook.com/MillmarkElectricalSolutions

or send us a message via the Contact Us page on this website.

 


 

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